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Attraction > Rage Room Certification > Rage Room Customer Service

Rage Room Customer Service

 

 

 

Key Responsibilities

Your daily tasks will include:

  • Welcoming guests and conducting pre-session briefings
  • Ensuring safety protocols are followed
  • Setting up and resetting rooms with smashable objects
  • Cleaning up after sessions
  • Managing equipment (helmets, gloves, etc.)
  • Handing booking and customer service inquiries

 

  1. Customer Interactions
  2. Welcoming Guests
  • Greet customers warmly and make them feel comfortable.
  • Brief customer on what to expect with placing a card on file and what to expect from their session.
  • Make sure they understand that the room is for stress relief and fun, not aggression towards people or unsafe behavior.
  1. Waiver & Legal Requirements
  • Ensure each customer signs a waiver before entering the rage room.
  • For participants under the age of 18 they must have a parent/guardian sign the waiver.

 

  1. Supervision
  • Always monitor the session via video in the office.
  • Stop the session immediately if unsafe behavior occurs.

 

  1. Room Setup & Reset
  2. Before the session
  • Ensure all tools and objects are in good condition.
  • Double-check that all safety gear is provided.
  • Set up items on the table that go with that package (bombs, tech, vintage)
  1. After session
  • Allow guests to take a break or take a picture (always ask if we can take one for social media)
  • After the customer exits, clean up broken items and reset the room for the next session.
  • Dispose of broken items properly, all metal goes in scrap and all other trash goes in the dumpster.

 

  1. Customer Service
  2. Booking & Inquiries
  • Be knowledgeable about the booking system and able to answer questions regarding pricing, session length, and rules
  • Address complaints professionally and offer solutions where possible.

 

Conclusion

Working at a Rage Room is a fun and dynamic job, but safety and customer satisfaction are the top priorities. By following this guide, you will ensure a safe, clean, and enjoyable environment for both customers and staff.

 

If you have any questions or concerns about your role, please contact your supervisor for further clarification.

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